Webshops Pty Ltd

The Q Store & The Pen Store

Terms & Conditions

1. The Q Store conforms with the Victorian Office of Fair Trading guidelines on e-commerce trading.

2. Each transaction will be accompanied by an itemised & fully descriptive Tax Invoice together with a copy of the EFTPOS/Card printout & a payment receipt. No payment is processed until the goods are picked, packed & ready to go.

3. Our telephone number is 1800 444 419 and we will be pleased to receive your call during Mon - Fri business hours. Fax is 1800 243 116.

4. The Q Store only merchandises brand name goods of good commercial quality. Should there be a problem please contact us - do not return them without a prior arrangement (see 4A below)

4A Goods may only be accepted for return by prior arrangement. A return/refund will only, generally, be authorised for items being faulty. In the case of an authorised return for goods NOT faulty - the customer will have to bear the cost of the original freight charge plus the cost of returning the item to us. Goods must reach us in an undamaged condition, It is advised for expensive items that Registered Post be used.

5. Claims on goods made after 14 days will incure a 10% re-stocking fee.

6. Please read our Ethics Policy